Privacy Policy

1. Introduction

NeonVertex AG ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neonvertex.top or use our services. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Data Controller

The data controller responsible for your personal data is NeonVertex AG, a company registered in Germany with registration number HRB614598. Our registered office is located at Lindenstraße 176, 20759 Hamburg, Germany. You can contact us at privacy@neonvertex.top for any privacy-related queries.

3. Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

• Contact information such as name, email address, phone number, and company details when you fill out our contact forms
• Communication data including any messages you send to us through our contact forms or email
• Technical data such as IP address, browser type, operating system, and website usage information
• Cookie data and tracking information as described in our Cookie Policy

4. How We Use Your Information

We use the personal data we collect for the following purposes, and how we use your information depends on the legal basis for processing:

• To respond to your enquiries and provide customer support (legal basis: legitimate interest)
• To provide our financial management services and consultation (legal basis: contract performance)
• To send you marketing communications about our services (legal basis: consent)
• To improve our website and services through analytics (legal basis: legitimate interest)
• To comply with legal obligations and protect our rights (legal basis: legal obligation)

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business, bound by confidentiality agreements
• Legal authorities when required by law or to protect our rights and interests
• Business transfers in the event of a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact enquiry data is typically retained for up to 3 years, while client service data may be retained for up to 7 years in accordance with business record-keeping requirements.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data under certain circumstances
• Right to restrict processing: You can request limitation of how we use your data
• Right to data portability: You can request transfer of your data to another organisation
• Right to object: You can object to our use of your personal data for certain purposes
• Right to withdraw consent: You can withdraw consent for marketing communications at any time

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

14. Supervisory Authority

You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data violates the GDPR. In Germany, you can contact the Federal Commissioner for Data Protection and Freedom of Information (BfDI) or your local state data protection authority.